A super-agent is basically an on-call professional who has been trained and provided the means to solve every problem that a customer or a potential customer may have. This has become a recent trend amongst the IT and marketing industries, and not for the lack of a good reason. But at the same time, the cost of hiring such a professional is much higher than that of a normal agent. Therefore, one should be absolutely sure about the benefits a super-agent provides before hiring one.
Here we have listed some of the top benefits of having a super-agent for your business:
- No More TransfersWhy most users have a problem with on-call services is because they continuously get transferred from one agent to another, and this process is severely time-consuming. People do not have the requisite time and nor are they willing to wait for a solution anymore, they need it immediately. And this is basically what a super-agent is trained at doing. Once a company hires a super-agent, they would no longer need to worry about calls being transferred between agents, and hence efficient customer satisfaction will be served and maintained.
- Fewer Follow-up CallsOne of the primary abilities of a super-agent is to resolve issues within a single call. A normal agent would preferably provide a solution and the person would need to follow-up from time to time. This is absolutely not necessary when it comes to a super-agent. They will ensure that a customer only calls once. And this also helps better the caller’s appreciation of the company, due to the heightened service efficiency.
- Better Soft SkillsSoft skills are a must-have for any on-call professional. However, most of them lack the same in one way or the another. This is not the case with a super-agent. A super-agent is trained to ensure that their manner of speaking and choice of words are absolutely sharp and professional. This not only provides an image of professionalism on behalf of the company but also heightens the customer experience, thereby ameliorating the loyalty rate of the company.